CloudyFy TVResources
Frequently asked questions about CloudyFy TV
Get answers to the questions we hear most before and after signup. All the major topics are covered. If yours isn't here, contact us and we'll answer directly.
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Getting started & trial · Pricing & billing · Devices & players · Features & AI · Security & data · Support & partners. Jump straight to a group below.
Getting started & trial
7 days, on the plan you choose at signup. Starter is the default if you don't pick one. There is no commitment: you are not asked to enter a card to start, and nothing charges automatically at the end of the trial.
No. Signing up starts your 7-day trial without payment details. If you want to keep using CloudyFy TV after the trial, you choose and pay for a plan at that point.
Reminders go out three days and one day before the trial ends. When the trial ends without a plan, your screens pause. Everything you built stays in your account, and choosing a plan switches them back on immediately.
Yes. You can move to Starter, Standard or Pro at any point, and each plan's "Start free trial" button on the pricing page carries the plan you picked into signup so your trial runs on the tier you actually want to evaluate.
No special skills are required. Pairing a screen means installing the player app and entering a short pairing code shown on screen; building your first layout uses a drag-and-drop canvas, and pre-built templates give you a starting point instead of a blank canvas.
Pricing & billing
Starter is ₹550 or $7$7 or ₹550 per device a month and pairs up to 25 devices, Standard is ₹1,000 or $12$12 or ₹1,000 for up to 50, and Pro is ₹1,500 or $20$20 or ₹1,500 for up to 100. Enterprise is unlimited devices, priced on request. Yearly billing is ten months' price for twelve months of service.
Per device, per month. Starter is ₹550 or $7$7 or ₹550 per device a month, and each plan sets a device ceiling rather than a bundle included in one fee: 25 on Starter, 50 on Standard, 100 on Pro.
Included. Every plan ships a monthly AI credit allowance, Starter 100, Standard 250, Pro 500, Enterprise 1,000, at no extra cost. If you use more than your monthly allowance, you can buy a top-up pack; there is no automatic overage charge.
Indian prices are shown plus applicable GST, added at checkout. We show the rate at the point of payment rather than baking an unconfirmed figure into the headline price.
You cannot pair an additional device past your plan's device ceiling until you upgrade to a plan with a higher limit or remove an existing device. Your existing screens keep working normally; nothing is disabled for going over.
Devices & players
Android TV devices, Amazon Fire TV (the Fire TV Stick 4K Max and similar Fire OS models), Android tablets and phones, Samsung Tizen panels from 2021 or later, LG webOS panels from 2021 or later, and any modern Chromium-based browser. Apple TV, Chromecast and Raspberry Pi are not supported.
If it is an Android TV, Samsung Tizen 6.0 or later, or LG webOS 6.0 or later panel, yes, the player app installs directly. Older or unsupported TVs can still show CloudyFy TV content through an Android TV box, a Fire TV Stick, or a browser player.
Yes, for Android TV and Amazon Fire TV: the player app is on Google Play and the Amazon Appstore, and the APK can also be installed directly. Samsung Tizen and LG webOS screens install the player by sideloading the package, and their store listings are coming soon. See the players page for device-specific steps.
No. The change waits for the screen, not the other way around. A player that is offline when you publish simply picks up the new content and any pending schedule change the moment it reconnects, using the same delta sync every player relies on for a normal update.
Up to your plan's device ceiling, 25 on Starter, 50 on Standard, 100 on Pro, and unlimited on Enterprise. A single account can mix device types freely, an Android tablet and a Tizen TV can sit on the same plan.
Features & AI
Exactly six: AI Layout Blueprint, AI Layout Generation, AI Copywriting, AI Schedule Suggestions, AI Image Generation and AI Background Music, each metered in credits with the cost shown before you run it. Video is not generated, and the music is a 30-second instrumental loop rather than a song. There is no AI agent that manages your screens for you.
Yes, as a paid add-on. Any grid of ordinary players can be coordinated into one wall, with bezel compensation calculated to the millimetre, and each tile in the wall uses one device seat from your plan.
Video, images, PDFs, image sliders and GIFs, arranged into layouts with as many regions as you need, plus purpose-built apps for rate boards, token queues, live tickers, donor walls, menu boards and kitchen displays.
Yes, for content sources: RSS and Atom feeds, weather, web pages, YouTube and Google Slides connect directly into a layout.
Yes. Roles are built from 34 permission modules, and individual users can be restricted to specific devices or layouts, so a branch manager can update their own screen without touching anyone else's.
Security & data
Yes. Tenant isolation is enforced by PostgreSQL row-level security at the database layer, so a query that omits a company filter still cannot return another company's data. See the security page for the full architecture.
Yes, for OIDC-compliant providers and Google. New users provision automatically on their first login rather than needing an admin to add them by hand first. See the security page for exactly which providers are and are not covered.
CloudyFy TV is SOC 2 Type II compliant. CloudyFy TV is built and run by Silicon IT Hub Pvt. Ltd., which is ISO 27001 and ISO 9001 certified. SOC 2 Type II, ISO 27001 and ISO 9001 are the frameworks CloudyFy TV claims. We do not claim HIPAA, PCI DSS or any other framework. For data protection law, including India's Digital Personal Data Protection Act, 2023, the Data Processing Agreement is published at /dpa/, and the security page documents the architecture behind both: PostgreSQL row-level security, encrypted integration credentials, MFA, SSO and a full audit log.
Yes, a standard DPA is available on request. The clause outline is published for review, and a signed version is provided through the sales team once your terms are confirmed.
The Service keeps running to the end of the paid period, plus a 7-day grace period. Once the account is closed, its data is deleted on your written request within the period set out in the privacy policy, and backups are overwritten within 37 days, so a deleted record leaves the backups within that time.
Support & partners
Support is by in-app ticket and phone, with a first response within 4 business hours for urgent issues, 1 business day for normal issues and 2 to 3 business days for everything else. Support is included with every plan, with no separate paid support tier, and the phone number is on the contact page.
Yes. The partner program includes a portal to create and manage client companies within your own quota, partner pricing and white-label branding. Apply on the partners page.
Yes, you can book a demo with the team instead of, or in addition to, starting a self-serve trial. Both paths lead to the same product.
The CMS is a browser-based web application, so it works from a phone or tablet browser without a separate app. The player apps that run on-screen are the Android, Tizen and webOS apps described on the players page.
The same contact channel handles billing, sales and general support, listed on the contact page and in the footer of every page.
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