Refund and Cancellation Policy

Cancelling your subscription

CloudyFy TV is a self-serve subscription. You can cancel at any time from your account, with no phone call or approval needed.

Cancelling stops the next renewal. Access to the Service continues until the end of the billing period already paid for, the same way cancellation is described in the Terms and Conditions at /terms-conditions/.

Because access continues for the rest of the paid period, CloudyFy TV does not issue a pro-rata refund for the unused portion of a cancelled period. Cancelling partway through a month or year already paid for means continued access until that period ends, not money back for the time remaining on it.

The free trial

Every new account starts with a 7-day free trial of the plan chosen, no card required and no commitment. The trial exists precisely so the Service can be evaluated before paying anything, so nothing is charged, and nothing needs to be refunded, during the trial itself.

Once the trial ends and a subscription begins, the charge for that subscription is covered by the refund window below, starting from the date of that charge.

The 24-hour refund window

A refund is available on request within 24 hours of a charge. Outside that window, a charge is refunded only in one of the specific scenarios listed below.

This is the same window CloudyFy TV applies to every plan and every billing cycle, monthly or annual. See Annual plans below.

Refunds outside the 24-hour window

Outside the 24-hour window, CloudyFy TV issues a refund only for one of the following:

• A duplicate or double charge for the same billing period.
• A charge made after the subscription had already been cancelled.
• A billing error on CloudyFy TV's side, such as billing the wrong plan or the wrong amount.
• A service failure CloudyFy TV cannot fix within the resolution window communicated when the failure was reported.
• CloudyFy TV ends your subscription without cause. In that case the unused part of the billing period already paid for is refunded pro rata, as the Terms and Conditions set out.

Outside the 24-hour window and these scenarios, a charge for a billing period you have already had access to is not refunded.

Annual plans

Annual plans follow the same 24-hour refund window as monthly plans, measured from the date the annual charge was made. Cancelling an annual plan works the same way as cancelling a monthly one: it stops the next renewal, and access continues for the rest of the year already paid for, with no pro-rata refund for the months remaining.

AI credits and top-up purchases

AI credits, whether from a plan's monthly allowance or a top-up purchase, are consumed as CloudyFy TV's AI features are used. Once credits have been spent, they, and the purchase that provided them, are not refundable.

Unused top-up credits never expire. They stay in the account balance until used, so there is no need to request a refund for a top-up purchase that has not been used yet.

How a refund is paid

A card or UPI refund returns to the original payment method used for the charge. CloudyFy TV does not issue a refund to a different card, bank account, or payment method.

Once approved, a refund follows the bank's or card network's own processing time. That is commonly a few business days, though some banks take a full billing cycle to show the credit on a statement.

How to request a refund

Request a refund by emailing sales@cloudyfy.tv or calling +91 79 3512 7022, or by using the contact form at /contact/. Include the account, the date of the charge, and the reason for the request, so the payment can be looked up and checked against the refund window and the scenarios above.

Who bills and refunds you

A refund is issued by the same entity that billed the charge, Silicon IT Hub Pvt. Ltd., B1-Ground Floor, Safal Profitaire, Corporate Rd, Prahlad Nagar, Ahmedabad, Gujarat 380015, IndiaSilicon IT Hub Pvt. Ltd., B1-Ground Floor, Safal Profitaire, Corporate Rd, Prahlad Nagar, Ahmedabad, Gujarat 380015, India, which bills both in Indian rupees and in US dollars, as described in the Terms and Conditions at /terms-conditions/.

This is a policy summary

This page is a summary of CloudyFy TV's refund and cancellation practices, written in plain language for customers. The Terms and Conditions at /terms-conditions/ are the governing agreement between you and CloudyFy TV; where this page and the Terms and Conditions differ, the Terms and Conditions control.